Refund & Returns Policy

Your satisfaction is our priority. Learn about our hassle-free return process.

Return Policy Overview

At Goolden Goose, we stand behind the quality of our premium Italian sneakers and want you to be completely satisfied with your purchase. We offer a comprehensive return policy to ensure your confidence when shopping with us.

Quick Facts

  • Return Window: 30 days from delivery date
  • Condition Required: Unworn with original packaging
  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method

Eligibility Requirements

Items Eligible for Return

  • Sneakers and footwear in original, unworn condition
  • Items with all original packaging, tags, and dust bags
  • Products purchased within the last 30 days
  • Items that show no signs of wear on soles or uppers

Non-Returnable Items

  • Personalized or custom-made sneakers
  • Items showing signs of wear or damage
  • Products without original packaging or tags
  • Sale items marked as "Final Sale"
  • Items purchased more than 30 days ago

Return Process

Step-by-Step Return Instructions

Step 1: Contact our customer service team at [email protected] or call +1-212-555-0199 within 30 days of delivery to initiate your return.

Step 2: Receive your Return Authorization (RA) number and prepaid return shipping label via email.

Step 3: Pack your items securely in the original packaging with all tags attached.

Step 4: Attach the prepaid return label to your package and drop it off at any authorized shipping location.

Step 5: Track your return using the provided tracking number.

Refund Information

Processing Timeline

Once we receive your returned item, our quality control team will inspect it within 1-2 business days. If approved, your refund will be processed within 3-5 business days.

Refund Methods

  • Credit Card: Refunds appear within 5-7 business days
  • PayPal: Refunds appear within 3-5 business days
  • Store Credit: Available immediately upon approval

Important Note

Original shipping costs are non-refundable unless the return is due to our error (defective item, wrong item sent, etc.). Return shipping is free when using our provided prepaid label.

Exchange Policy

We offer exchanges for size and color variations on the same style, subject to availability. Exchanges follow the same 30-day timeline and condition requirements as returns.

Exchange Process

  • Contact customer service to check availability of desired size/color
  • Follow the standard return process
  • We'll ship your exchange item once we receive and approve your return
  • Price differences will be refunded or charged accordingly

Defective Items

If you receive a defective item, we will gladly provide a full refund or replacement at no cost to you. Please contact us immediately upon discovery of any defects.

What Constitutes a Defect

  • Manufacturing flaws in materials or construction
  • Significant color variations from website images
  • Missing components or accessories
  • Damage that occurred during shipping

International Returns

International customers can return items using the same process, though return shipping costs may apply. Please contact our customer service team for specific international return instructions and any applicable customs information.

Need Help with Your Return?

Our customer service team is here to assist you Monday through Saturday, 9:00 AM - 8:00 PM EST.

Email: [email protected]

Phone: +1-212-555-0199

Address: Goolden Goose Boutique, 4721 Madison Avenue, New York, NY 10022

Policy Updates

This return policy is effective as of January 1, 2025, and may be updated periodically. Any changes will be posted on this page with an updated effective date. Continued use of our website after policy changes constitutes acceptance of the new terms.